Contact information
💙 We’re here to help! Our support team usually replies within 24 hours.
🚚 Need to track your order?
📲 We send tracking details via WhatsApp once your parcel is handed to the courier.
Your WhatsApp message contains your AWB (tracking) number and a direct link to follow your order in real time.
👉 Go to Track My Order (from our menu or homepage).
📩 Didn’t get a WhatsApp message?
No worries 🙌 We’ll fetch your tracking details for you. Just email us with:
- 👤 Name
- 📱 Phone number (used at checkout)
- 🧾 Order number (if available)
- ✉️ Email: buyglamz@mailbox.org
ℹ️ Before you write to us
- ⏱ Processing time: Tracking is usually shared within 24–48 hours after order confirmation.
- 📦 Delivery window: Most orders arrive within 3–7 business days, depending on your location.
- 🔗 eKart shipments: You can also track using the eKart link on our Track My Order page.
⚠️ Please avoid sending duplicate emails for the same query so we can assist you faster.
💙 Your order is safe, secure, and on its way — we’ll keep you updated until it’s delivered! 🎉
❓ General Queries
Have a question about a product, delivery, or anything else? 💬
Feel free to reach out — we love hearing from you!
✉️ Email: buyglamz@mailbox.org
When writing to us, please include as many details as possible so we can assist you quickly.
Examples of general queries we can help with:
- 🛒 Questions about our products
- 💳 Payment or checkout issues
- 🏠 Updating your delivery address (before shipping)
- 📦 Clarifications about shipping and delivery